Collection services

Getting your money in whilst keeping your customer happy is one reason for choosing this service but it is also quicker and cheaper than a legal recovery. Of course the sooner you hand over your overdue accounts to our debt recovery experts the bigger the chance of recovery.

Debt collection is done using procedures based on our experience, current Romanian laws and Delos Creditinfo know-how on "No collection, No commission " basis.

The most important characteristic of our debt recovering activity is the amiable way it is realized, thus helping our clients save time and money and, the most important aspect, maintaining good relations between the involved parties.

In the course of our investigations we hold a permanent contact with both the debtor and the creditor, with the aim of obtaining a favorable solution for both parties. Up to date our methods have proven their efficiency.

Companies with payment problems are automatically included in our negative data base.

Our consultancy and debt recovering activity is performed using the authorization given by the creditor and the case treating dossier is created only after the completion of a firm order. Upon receipt, each claim is carefully reviewed to determine if we require additional information or specific instructions. At the favorable closure of the case, our company charges a success fee, that depends on the size of the recovered debt, in accordance with our offer.

Steps of collecting by Delos Creditinfo

• Reminder procedure - our specialist talks the organization and the execution of the reminder procedure through with you
  
  
• Initial Contact with the Debtor - A professionally drawn up Collect Letter is sent to the debtor, as a last action in your reminding cycle. The Collect Letter proves to be effective in more than 80% of all cases.
  
  
• In-House Action - Amicable procedure - Our collector takes over the case if the Collect Letter does not have the desired result. The collector study the file, contact the debtor and determine his response to the payment demand, without spending time on legal procedures, and with as much personal contact as possible, the majority of collection cases are solved within three months.
  
  
• Attorney-Amicable Act - Legal procedure - if payment in full or a reasonable payment schedule cannot be arranged within 30-45 days, the account is forwarded to our correspondent collection attorney in the debtor's area for further action. The attorney first attempts to recover the debt amicably, without resorting to legal action, for approximately 2-4 weeks. If the attorney is unable to secure an amicable settlement, but feels a lawsuit might result in collection, he will recommend accordingly.